Patients’ and families’ likelihood of recommending Lucile Packard Children's Hospital's clinics to others is one piece of quality data. This data is collected through Press, Ganey patient satisfaction surveys.
What This Graph Says The majority of patients indicated they would recommend Packard Children’s Hospital’s clinics. One of the best indicators of an overall experience is a patient’s/family’s “likelihood to recommend” our clinics to others. A higher likelihood to recommend has been shown to be strongly related to greater patient loyalty and overall satisfaction1. The graph above shows survey responses between January 2007-December 2007:
What This Graph Says Our rating of “Very Good” is below the national average. The blue bars above show the percentage of patients and families who said there was a “Very Good” chance they would recommend Lucile Packard Children's Hospital’s clinics. The orange line is the benchmark national average score for the “Very Good” answer for 33 other children’s hospitals. What We Are Doing to Improve Patient SatisfactionWe are working hard to move more patients from a “Good” to a “Very Good” rating. We are focusing specifically on improving areas that we know are important to patients, including:
Lucile Packard Children's Hospital is located in Palo Alto, adjacent to Stanford University Hospital, approximately 20 miles north of San Jose, CA and 40 miles south of San Francisco.
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