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Likelihood to Recommend Packard Children’s Hospital’s Clinics


Patients’ and families’ likelihood of recommending Lucile Packard Children's Hospital's clinics to others is one piece of quality data.
 
This data is collected through Press, Ganey patient satisfaction surveys.


Likelihood of Recommending Packard Children’s Hospital Clinics
January 2007-December 2007

Graph of likelihood of recommending Packard Children's Hospital clinics

Last Updated: March 21, 2008
 
What This Graph Says
The majority of patients indicated they would recommend Packard Children’s Hospital’s clinics. One of the best indicators of an overall experience is a patient’s/family’s “likelihood to recommend” our clinics to others. A higher likelihood to recommend has been shown to be strongly related to greater patient loyalty and overall satisfaction1.
 
The graph above shows survey responses between January 2007-December 2007:

  • 67 percent of families said there was a “Very Good” chance they would recommend Packard Children’s Hospital’s clinics to others
  • 25 percent said there was a “Good” chance
1Reichheld, Frederick F. "The one number you need." Harvard Business Review December 2003: 46-54.


Likelihood of Recommending Packard Children’s Hospital’s Clinics
“Very Good” Scores for 2005 to 2007 Year to Date

Higher is better Graph of very good scores for 2005 to 2007 year to date
Last Updated: March 21, 2008
 
What This Graph Says
Our rating of “Very Good” is below the national average.
 
The blue bars above show the percentage of patients and families who said there was a “Very Good” chance they would recommend Lucile Packard Children's Hospital’s clinics.
 
The orange line is the benchmark national average score for the “Very Good” answer for 33 other children’s hospitals.



What We Are Doing to Improve Patient Satisfaction

We are working hard to move more patients from a “Good” to a “Very Good” rating. We are focusing specifically on improving areas that we know are important to patients, including:





Lucile Packard Children's Hospital is located in Palo Alto, adjacent to Stanford University Hospital, approximately 20 miles north of San Jose, CA and 40 miles south of San Francisco.


Lucile Packard Children's Hospital
725 Welch Road
Palo Alto, California 94304
(650) 497-8000


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