Likelihood to Recommend Packard Children’s Hospital’s Clinics
This data is collected through Press, Ganey patient satisfaction surveys.
Likelihood of Recommending Packard Children’s Hospital Clinics |
What This Graph Says
The majority of patients indicated they would recommend Packard Children’s Hospital’s clinics. One of the best indicators of an overall experience is a patient’s/family’s “likelihood to recommend” our clinics to others. A higher likelihood to recommend has been shown to be strongly related to greater patient loyalty and overall satisfaction1.
The graph above shows survey responses between January 2010-December 2010:
- 69 percent of families said there was a “Very Good” chance they would recommend Packard Children’s Hospital’s clinics to others
- 24 percent said there was a “Good” chance
Likelihood of Recommending Packard Children’s Hospital’s Clinics |
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What This Graph Says
Our rating of “Very Good” is below the national average.
The blue bars above show the percentage of patients and families who said there was a “Very Good” chance they would recommend Lucile Packard Children's Hospital’s clinics.
The orange line is the benchmark national average score for the “Very Good” answer for 33 other children’s hospitals.
What We Are Doing to Improve Patient Satisfaction
We are working hard to move more patients from a “Good” to a “Very Good” rating. We are focusing specifically on improving areas that we know are important to patients, including:- Shortening the time to get an appointment with a specialist
- Reducing waiting time in the clinics
- Training staff to better recognize and serve customer needs
- Opening new clinics (e.g., Specialty Center South Bay) closer to patients’ homes