Patients’ and families’ likelihood of recommending Lucile Packard Children's Hospital's inpatient obstetric service to others is one piece of quality data. Obstetric inpatients are pregnant women who stay at least one night in the hospital. This data is collected through Press, Ganey patient satisfaction surveys.
What This Graph Says The majority of patients indicated they would recommend Packard Children’s Hospital’s inpatient obstetric service to others. One of the best indicators of an overall experience is a patient’s/family’s “likelihood to recommend” our hospital to others. A higher likelihood to recommend has been shown to be strongly related to greater patient loyalty and overall satisfaction1. The graph above shows survey responses between January 2007-December 2007:
What This Graph Says Our rating of “Very Good” is below the national average. The blue bars above show the percentage of patients and families who said there was a “Very Good” chance they would recommend Lucile Packard Children's Hospital’s inpatient obstetric service to others. The orange line is the benchmark national average score for the “Very Good” answer for academic hospitals. (Academic hospitals are affiliated with universities and train health care providers). What We Are Doing to Improve Patient SatisfactionWe are working hard to move more patients from a “Good” to a “Very Good” rating. We are specifically focusing on improving areas that we know are important to our patients:
Lucile Packard Children's Hospital is located in Palo Alto, adjacent to Stanford University Hospital, approximately 20 miles north of San Jose, CA and 40 miles south of San Francisco.
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