Patients’ and families’ likelihood of recommending Lucile Packard Children's Hospital's pediatric inpatient service to others is one piece of quality data. Pediatric inpatients are children who stay at least one night in the hospital. This data is collected through Press, Ganey patient satisfaction surveys.
What This Graph Says Our patients indicate a strong likelihood of recommending our inpatient pediatric service to others. One of the best indicators of an overall experience is a patient’s/family’s “likelihood to recommend” our hospital to others. A higher likelihood to recommend has been shown to be strongly related to greater patient loyalty and overall satisfaction1. The graph above shows Press, Ganey patient satisfaction survey responses between January 2007-December 2007:
What This Graph Says Our “likelihood to recommend” scores are consistent with other children’s hospitals around the country. The blue bars above show the percentage of patients and families who said there was a “Very Good” chance they would recommend Lucile Packard Children's Hospital’s inpatient pediatric service. The orange line is the benchmark national average score for the “Very Good” answer for 56 other children’s hospitals. What We Are Doing to Improve Patient SatisfactionWe are continually seeking improvements to move more patients from a “Good” to a “Very Good” rating. We are specifically working on areas we know are important to our patients:
Lucile Packard Children's Hospital is located in Palo Alto, adjacent to Stanford University Hospital, approximately 20 miles north of San Jose, CA and 40 miles south of San Francisco.
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