International Medical Services for Children - Lucile Packard Children's Hospital


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International Medical Services

Program Description and Services

The International Medical Services (IMS) program offers special services for patients and their families who are coming from outside the USA for care at the Stanford University Medical Center. International Medical Services personal coordinators are commited to making each patient's stay as comfortable and convenient as possible. The IMS staff provides assistance with the following:

Requests for information about services, programs and physicians
Locating the right physician to meet the patient's specific needs
Appointment scheduling, including consultations and follow up care
Communications assistance with physicians, family and friends at home
Interpretation services in many languages
Medical cost estimating and billing arrangements
Transportation and accommodation arrangements

Obtaining Services

If you are an international patient and would like to obtain services at the Stanford University Medical Center or would like to refer an international patient please complete the new patient information form attached below and return it via mail, e-mail or fax. We will contact you within 24 hours of receiving the completed form.

If you would like information regarding our financial policies an information document is also attached.

Contacting IMS

International Medical Services
300 Pasteur Drive, Room H1111
Stanford, Calfornia 94305
Phone 650-723-8561
Fax 650-723-5704
E-Mail ims@stanfordmed.org

International Toll Free Access

We also offer toll free telephone access to IMS from the following countries by dialing the telephone number listed below. You will be prompted for the toll free number which is 877-487-0237.

Canada   1-800-225-5288

China, PRC 10811

France 0800-99-0011

Germany 0-800-2255-288

Hong Kong 800-96-1111

India 000-117

Indonesia 001-801-10

Japan  KDD 005-39111

Japan IDC 0066-55-111

Malaysia   1-800-80-0011

Philippines 105-11

Saudi Arabia 1-800-10

Singapore    800-0111-111

Taiwan 0080-10288-0

Thailand 001-999-111-11

Turkey 00-800-12277

For further information, please view these documents:

New Patient Form (PDF)
Patient Financial Policy (PDF)

Lucile Packard Children's Hospital is located in Palo Alto, adjacent to Stanford University Hospital, approximately 20 miles north of San Jose, CA and 40 miles south of San Francisco.

Lucile Packard Children's Hospital
725 Welch Road
Palo Alto, California 94304
(650) 497-8000