Lucile Packard Children's Hospital
725 Welch Road
Ground Floor, Room 0246
Palo Alto, CA 94304
Our office on the Ground Floor is open Monday-Friday, 8 am-4:30 pm.
|Phone: (650) 497-8303
Fax: (650) 724-7688
Social workers are available onsite Monday-Friday, 8:30 am-5 pm and Saturday-Sunday, 9 am-5 pm.
|Learn more about our exciting hospital expansion by visiting growing.lpch.org
Note that during this expansion, routes to 725 Welch have changed.
- Coping with illness and treatment
- Promoting patient access to care and caregiver participation in care
- Contributing to the best health and psychosocial outcomes
How We Can HelpWe understand your concerns and the emotional and social impacts that illness has on our pediatric and obstetric patients and their families. Our team partners with you to develop options and plans that meet your or your child's health, developmental and emotional needs. We:
- Provide counseling to help patients and caregivers cope more effectively with life changes associated with hospitalization and/or a medical condition
- Provide crisis intervention and support
- Help patients and caregivers understand the patient’s illness and treatment plan
- Help the patient’s siblings and other family members adjust to the patient’s illness and/or hospitalization
- Advocate with the medical team to promote family-centered care
- Help address language and cultural concerns by working closely with Interpreter Services to provide support in your native language
- Plan and facilitate patient care conferences between your family and the medical team. In these conferences, you and the medical team will work together to make treatment decisions.
- Educate your family about access to health care and hospital resources
- Provide referrals to community agencies that offer financial, insurance, legal and mental health services and other practical needs
Request a Social WorkerThere are two ways that Packard Children's Hospital patients and families can access a social worker:
- Most of our clinical services have social workers assigned to them. Patients that use those clinical services are automatically assigned to a social worker.
- A patient or family member can request a social worker by asking a nurse or member of the medical team to make a referral.
- Care-A-Van for Kids
- Ronald McDonald House
- Child Psychiatry
- Guide for Patients Who Are Turning Age 18 (English / Spanish PDF)
- National Association of Social Workers