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If you are not able to pay your bill, please read this important information on the options available to you.
Mail Your Completed Application To:
LPCH Patient Financial Advocates
Patient Financial Services
2690 Hanover Street
Palo Alto, CA 94304
Customer Service: (800) 549-3720
Lucile Packard Children’s Hospital has a variety of financial assistance options available to our patients who are uninsured or underinsured. We will assist you in determining if you qualify for financial assistance or if there are programs available that may help pay for your medical services. Additional information and/or a statement of charges for services rendered by the hospital may be obtained by calling the number listed above.
- Please inform the hospital if the patient has health insurance coverage, Medicare, Healthy Families, Medi-Cal, or other coverage.
- If the patient does not have health insurance coverage, he or she may be eligible for Medicare, Healthy Families, Medi-Cal, California’s Children’s Services or charity care.
- Patients may obtain applications for the Medi-Cal program and the Healthy Families Program by calling the customer service number listed above. If the patient does not indicate coverage by a third-party payer or requests a discounted price or charity care, the hospital will provide these applications prior to discharge for inpatients or to patients receiving emergency or outpatient care.
- Financial assistance applications are available in all clinics, Patient Admitting areas, LPCH Patient Relations department, this Web page or by phoning Customer Service at (800) 549-3720. Once we receive your completed and signed application we will review the information to determine what assistance may be available to you and notify you of the outcome within 10 business days.
- Patients who qualify may receive assistance with hospital bills for services provided by Lucile Packard Children’s Hospital and physician bills for physicians employed by Stanford University. Services may include inpatient and outpatient care, emergency services, co-pay and deductible amounts, non-covered charges, denied days and stays, and other special circumstances.
- If the patient lacks, or has inadequate, insurance, and meets certain low- and moderate-income requirements, the patient may qualify for discounted payment or charity care.
State and federal law require debt collectors to treat you fairly and prohibit debt collectors from making false statements or threats of violence, using obscene or profane language, and making improper communications with third parties, including your employer. Except under unusual circumstances, debt collectors may not contact you before 8:00 am or after 9:00 pm. In general, a debt collector may not give information about your debt to another person, other than your attorney or spouse. A debt collector may contact another person to confirm your location or to enforce a judgment. For more information about debt collection activities, you may contact the Federal Trade Commission by telephone at (877) FTC-HELP (382-4357) or online at www.ftc.gov. Nonprofit credit counseling services may be available in the area.
Lucile Packard Children's Hospital is located in Palo Alto, adjacent to Stanford University Hospital, approximately 20 miles north of San Jose, CA and 40 miles south of San Francisco.
Lucile Packard Children's Hospital
725 Welch Road
Palo Alto, California 94304
(650) 497-8000
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