Patient Billing Customer Service
- New Patient Statements
- Contact Patient Billing Customer Service
- Directions to Patient Financial Services
New Patient Statements
We are proud to announce a redesigned look and easier-to-read format for our hospital and physician billing statements. View samples of the new statements:- English version (PDF)
- Spanish version (PDF)
Contact Patient Billing Customer Service
Patient billing services at Lucile Packard Children's Hospital and Stanford Hospital & Clinics are provided by the billing office. To inquire about a bill you received for physician or hospital-related services please contact customer service.Lucile Packard Children's Hospital
www.lpch.org
Monday–Friday, 8:00 am–5:00 pm
(800) 308-3285
Stanford Hospital & Clinics
www.stanfordhospital.com
Monday–Friday, 8:00 am–5:00 pm
(800) 333-7491
Physician Billing at Lucile Packard Children's Hospital
Monday–Friday, 8:00 am–5:00 pm
(866) 633-0861
Physician Billing at Stanford Hospital & Clinics
Monday–Friday, 9:00 am - 4:00 pm
(800) 549-3720
If you prefer to discuss your physician bill, Lucile Packard Children's Hospital or Stanford Hospital & Clinics bill in person, you are welcome to meet a billing representative at the billing office. The billing office is located at 2690 Hanover Street in Palo Alto.
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Directions to Patient Financial Services
From Lucile Packard Children's Hospital parking lot, turn left onto Welch Road. Turn right onto Pasteur Drive and follow the above directions from Pasteur Drive to 2690 Hanover Street.From the Stanford Hospital & Clinics' parking lot, turn left onto Blake Wilbur, turn right onto Pasteur Drive, and veer to the right onto Sand Hill Road. Turn right onto El Camino Real (southbound). Turn right onto Page Mill Road. At the traffic signal for Hanover Street, turn right. The business office is at 2690 Hanover, on the corner of Page Mill Road and Hanover Street.
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