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The Family-Centered Care Program Commitment |
The goal of Lucile Packard Children’s Hospital’s (LPCH) Family-Centered Care Program is to enable LPCH to provide care that is responsive to the unique needs, preferences and skills of the children it cares for and their families.
To achieve this, the Family-Centered Care Program commits to providing opportunities for families, patients and health care providers to work together, in partnership, to develop family-centered programs, policies and clinical practices that result in a caring, supportive and responsive health care environment. The program also provides support and information that will enable parents to determine their role in the parent/provider partnership that is in the best interest of their child and family.
Important to the success of the program is a commitment to the development of family-centered goals and programs from three perspectives:
LPCH Perspective
From the hospital’s perspective, the Family-Centered Care Program commits to:
- Partner with families to determine care policies at LPCH
- Partner with families to develop family programs at LPCH
- Develop opportunities for family evaluation of existing programs
- Value the importance of the family’s role in educating staff and future health care providers
- Develop an ongoing Family Advisory Council
- Develop opportunities for family-to-family mentorship
- Partner with families to develop information resources to help other families
- Partner with non-English speaking families to develop culturally sensitive clinical programs and care policies
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Family Perspective
From the family’s perspective, the Family-Centered Care Program commits to:
- Honor the central role of families in children’s lives and to help families maintain that role
- Build partnerships with families based on mutual respect and open communication
- Include family members as essential participants of the health care team
- Provide opportunities and resources to promote family competence to care for their child
- Listen with care and seek to understand the perspective of families
- Provide clear and complete information to families
- Protect patient and family privacy and confidentiality
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Child’s Perspective
From the child’s perspective, the Family-Centered Care Program commits to:
- Create a health care environment that is accessible, supportive and responsive to the developmental needs of LPCH patients
- Facilitate partnerships between patients and health care providers
- Build partnerships based on mutual respect and open communication
- Provide opportunities and resources that will help children to determine the best role in participating in their health care
- Listen with care and seek to understand the patient's perspective
- Protect patient privacy and confidentiality
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Lucile Packard Children's Hospital is located in Palo Alto, adjacent to Stanford University Hospital, approximately 20 miles north of San Jose, CA and 40 miles south of San Francisco.
Lucile Packard Children's Hospital
725 Welch Road
Palo Alto, California 94304
(650) 497-8000
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