Patient Relations OverviewShould you or your family have a question or concern about your experience at our hospital, we would like to hear from you. Help us see things through your eyes as we strive to deliver the best possible care to our patients.We suggest you first discuss your concern with your nurse, the department manager or your doctor. If the concern remains unresolved, the Patient Relations staff is available to help. If you let us know about your concern two things will happen:
Patient RepresentativesA patient representative is available to maintain positive relations for patients and their families. The patient representative can answer questions about hospital policies, encourage communication between hospital departments and champion patient rights. A patient representative will:
Your Rights and ResponsibilitiesKnow what your patient rights and responsibilities are.Advanced DirectivesAn Advance Directive allows patients age 18 and older to designate who they would like to make decisions for them, in the event they are unable to make decisions about their own medical care. Please read our Advance Directive FAQ (PDF) for more information.If you would like to receive an Advance Directive Kit, please call Patient Relations at (650) 498-HUGS (4847). Back to top Contact UsWe would like to hear from you. Please call us with your feedback or requests at (650) 498-HUGS (4847).Back to top Lucile Packard Children's Hospital is located in Palo Alto, adjacent to Stanford University Hospital, approximately 20 miles north of San Jose, CA and 40 miles south of San Francisco.
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