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For Patients & Families
 

Gifts and Flowers

 

Important Change to Hospital Visitation Policy

Effective October 19, 2009, Lucile Packard Children’s Hospital will no longer allow non-patient visitors or family members under the age of 16 years to visit in the hospital. This policy will be in effect during the height of the flu season, usually lasting until spring, and will be re-evaluated at that time. Learn more about the visitation policy change / Lea más acerca del cambio en las normas de visitas.
 

Gift Shop

The Lucile Packard Children's Hospital Gift Shop is run by the Roth Auxiliary and hospital volunteers.  All proceeds from the Gift Shop go directly to the Children's Hospital.  The Gift Shop offers gifts for all occasions including children's clothing and toys, candy, cards and balloons.  The Gift Shop is located on the first floor of the hospital, next to the information desk.

Phone
(650) 497-8596

Hours of Operation
Monday through Friday    10:00 am - 7:00 pm
Saturday and Sunday  11:00 am - 4:00 pm
 
 
 
Please note that our hours may change due to the availability of the volunteers that run the gift shop.  Feel free to call us at (650) 497-8596 to confirm our hours on the day you visit.
 
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Balloons

Special note regarding balloons: NO latex balloons are allowed in the hospital.

Lucile Salter Packard Children's Hospital has a "No Latex Balloon Policy" because latex balloons pose a serious safety risk to some of our patients that may include allergic reactions and choking. Mylar balloons ARE allowed in the hospital.
 
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Sending Mail or Gifts

You or your child may receive mail or gifts while at the hospital, the exception is Hem/Onc/BMT patients who are not able to receive stuffed animals, for infection control reasons.

Letters and packages will be delivered to the room daily. Please address items:

Patient's Name
Patient
Lucile Salter Packard Children's Hospital
725 Welch Road
Palo Alto, CA 94304
 
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Sending Flowers

Patients in intensive care units (NICU and PICU) and Hem/Onc/BMT (2N) are NOT able to receive flowers. We suggest speaking to the patient or parent and asking what a more appropriate gift would be.

Flowers are delivered to all other patients, please provide the florist with:

Patient's Name
Lucile Salter Packard Children's Hospital
725 Welch Road
Palo Alto, CA 94304
 
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