Patient Admitting and Clinic Registration

Main Admitting Office 725 Welch Road Palo Alto, CA 94304 (650) 497-8229

Clinics: Please visit each clinic’s Web page for locations and phone numbers.

Learn more about our exciting hospital expansion by visiting growing.lpch.org Note that during this expansion, routes to Packard Children’s Hospital and our outpatient clinics in Palo Alto have changed.

The patient admitting and clinic registration information below is for children coming to Lucile Packard Children’s Hospital for an inpatient stay or an outpatient visit or procedure. If you are an expectant mother, please view information for pregnant women who will deliver a baby(s) at Packard Children’s Hospital’s Labor and Delivery unit.
 

Identification Requirements

In compliance with Federal Trade Commission Red Flag Rules, Lucile Packard Children’s Hospital has established an Identity Theft Prevention Program to detect, prevent and mitigate risks associated with identity theft. Effective August 1, 2009, Packard Children’s Hospital requests that patients (or the accompanying adult) arriving for an inpatient stay, clinic visit or outpatient procedure present:

1. A valid form of photo identification and
2. The patient’s/parent’s insurance card (if applicable)

The hospital will request this identification at each hospital visit. Learn more about this requirement and valid forms of identification.
 

Where to Go on the Day of Your Hospital Visit

• Clinic patients should go to the clinic’s location. View a list of our locations.
  
  
• Children having surgery should get a visitor’s badge at the hospital’s main entrance and go directly to the Ford Family Surgery Center on the Ground Floor of the hospital. You do not need to come to the main hospital admissions patient admitting office.
  
  
• Children checking in for:
  • Non-surgical inpatient stays
  • Imaging
  • Laboratory services
  • Diagnostic procedures in the Children’s Heart Center or pulmonary neurodiagnostics
  • Short Stay Unit

should go to the main admissions patient admitting office on the 1st Floor, just to the right of the main entrance.

• Pregnant women coming to deliver a baby should go to Labor and Delivery on the 2nd floor.

Things to Bring to Patient Admitting / Clinic Registration

• Valid photo identification. What is a valid photo identification and why do we ask for it?
• Insurance information and a photocopy of your/your child’s insurance card(s)
• A copy of the patient’s advance directive or living will, if applicable
• Names, addresses and phone numbers of the doctor(s) who referred you to Packard Children’s and/or provides care for you or your child
• List of your child’s medications
• Any orders or paperwork you may have received from a health care provider
• If you would like to authorize a family member or friend to bring your child to his/her appointment, please complete this form (English / Spanish PDF).

Please note that pregnant women coming to Labor and Delivery to deliver a baby(s) are asked to complete paperwork before their due date.
 

The Admissions / Clinic Check-in Process

Once you and your child arrive in one of our admitting or clinic check-in areas, a member of our staff will speak with you and:

• Ask to see a valid form of photo identification and insurance card (if applicable). What is a valid photo identification and why do we ask for it?
• Verify your contact information 
• Make sure you have reviewed and signed the necessary paperwork
• Clinics only: Collect your insurance co-payment or deductible, if required

Please note that the check-in process is different for pregnant women coming to Labor and Delivery to deliver a baby(s).
 

Helpful Information

• Financial information
• Parking
• Directions and maps
• Resource Guide for Families (English / Español PDF) - The essential places, specific amenities and services for patients and families.
• Guide for Patients Who Are Turning Age 18 (English / Español PDF)