Patient Admitting and Clinic Registration

Important Change to Hospital Visitation Policy

Effective October 19, 2009, Lucile Packard Children’s Hospital will no longer allow non-patient visitors or family members under the age of 16 years to visit in the hospital. This policy will be in effect during the height of the flu season, usually lasting until spring, and will be re-evaluated at that time. Learn more about the visitation policy change / Lea más acerca del cambio en las normas de visitas.

Main Admitting Office
725 Welch Road
Palo Alto, CA 94304
(650) 497-8229

Clinics: Please visit each clinic’s Web page for locations and phone numbers.

The patient admitting and clinic registration information below is for children coming to Lucile Packard Children’s Hospital for an inpatient stay or an outpatient visit or procedure. If you are an expectant mother, please view information for pregnant women who will deliver a baby(s) at Packard Children’s Hospital’s Labor and Delivery unit.

Identification Requirements

In compliance with Federal Trade Commission Red Flag Rules, Lucile Packard Children’s Hospital has established an Identity Theft Prevention Program to detect, prevent and mitigate risks associated with identity theft. Effective August 1, 2009, Packard Children’s Hospital requests that patients (or the accompanying adult) arriving for an inpatient stay, clinic visit or outpatient procedure present:

A valid form of photo identification and
The patient’s/parent’s insurance card (if applicable)

The hospital will request this identification at each hospital visit. Learn more about this requirement and valid forms of identification.

Where to Go on the Day of Your Hospital Visit

Clinic patients should go to the clinic’s location. View a list of our locations.
Children having surgery should get a visitor’s badge at the hospital’s main entrance and go directly to the Ford Family Surgery Center on the Ground Floor of the hospital. You do not need to come to the main hospital admissions patient admitting office.
Children checking in for:
- Non-surgical inpatient stays
- Imaging
- Laboratory services
- Diagnostic procedures in the Children’s Heart Center or pulmonary neurodiagnostics
- Short Stay Unit

should go to the main admissions patient admitting office on the 1st Floor, just to the right of the main entrance.

Pregnant women coming to deliver a baby should go to Labor and Delivery on the 2nd floor.

Things to Bring to Patient Admitting / Clinic Registration

Valid photo identification. What is a valid photo identification and why do we ask for it?
Insurance information and a photocopy of your/your child’s insurance card(s)
A copy of the patient’s advance directive or living will, if applicable
Names, addresses and phone numbers of the doctor(s) who referred you to Packard Children’s and/or provides care for you or your child
List of your child’s medications
Any orders or paperwork you may have received from a health care provider

Please note that pregnant women coming to Labor and Delivery to deliver a baby(s) are asked to complete paperwork before their due date.

The Admissions / Clinic Check-in Process

Once you and your child arrive in one of our admitting or clinic check-in areas, a member of our staff will speak with you and:

Ask to see a valid form of photo identification and insurance card (if applicable). What is a valid photo identification and why do we ask for it?
Verify your contact information
Make sure you have reviewed and signed the necessary paperwork
Clinics only: Collect your insurance co-payment or deductible, if required