For Patients and Families

Learn more about our exciting hospital expansion by visiting growing.lpch.org Note that during this expansion, routes to Packard Children’s Hospital and our outpatient clinics in Palo Alto have changed.

• Patient Admitting and Clinic Registration
  What to bring and where to go when you come to the hospital
  
  
• Financial and Insurance Information
  Pay your bill online, review the insurance we accept, and learn about our billing statements and the insurance we accept.
  
  
• Medical Records
  Instructions for requesting a copy of your medical record.
  
  
• Patient Services
  Services to education patients and families and support their social and emotional well-being.
  
  
• Send a Greeting Card
  Create a greeting card and it will be delivered to a patient's room.
   
• Tours
  Take virtual tours of our inpatient and outpatient units, the Johnson Center for Pregnancy and Newborn Services and the Inpatient Eating Disorders Unit.
  
  
• Visiting Information
  Visiting hours and guidelines and gift shop hours.
  
  
• Lodging and Food
  Housing assistance and local area restaurants.
  
  
• Who's Who
  A guide to help you understand the role that each health care professional plays in your child's care.
  
  
• Community Resources
  Local and regional resources for families.
  
  
• Government Relations and Advocacy
  Works with external parties to improve the lives of children through advocacy, public policies, programs and regulations.
  
  
• Secure E-mail
  Some Lucile Packard Children's Hospital health care providers and clinics may communicate with you via e-mail.