For Patients and Families

Effective October 3, 2011, the routes to get to Packard Children’s Hospital and our outpatient clinics in Palo Alto will change due to Project: Renewal construction work. Please view the new maps and directions.

• Referral Center
  Provides information on how to access our physicians and services
  
  
• Patient Admitting and Clinic Registration
  What to bring and where to go when you come to the hospital
  
  
• Financial and Insurance Information
  Pay your bill online, review the insurance we accept, and learn about our billing statements and the insurance we accept.
  
  
• Medical Records
  Instructions for requesting a copy of your medical record.
  
  
• Patient Services
  Services to education patients and families and support their social and emotional well-being.
  
  
• Send a Greeting Card
  Create a greeting card and it will be delivered to a patient's room.
   
• Tours
  Take virtual tours of our inpatient and outpatient units, the Johnson Center for Pregnancy and Newborn Services and the Inpatient Eating Disorders Unit.
  
  
• Visiting Information
  Visiting hours and guidelines and gift shop hours.
  
  
• Lodging and Food
  Housing assistance and local area restaurants.
  
  
• Who's Who
  A guide to help you understand the role that each health care professional plays in your child's care.
  
  
• Community Resources
  Local and regional resources for families.
  
  
• Government Relations and Advocacy
  Works with external parties to improve the lives of children through advocacy, public policies, programs and regulations.
  
  
• Secure E-mail
  Some Lucile Packard Children's Hospital health care providers and clinics may communicate with you via e-mail.