Secure E-mail to and from Packard Children’s Health Care Providers

Some Lucile Packard Children's Hospital health care providers and clinics may communicate with you via e-mail.  E-mails sent from a Packard Children’s health care provider that contain Protected Health Information (PHI) like patient name, date of birth, status or update on the patient’s health, etc., are sent through secure e-mail.

• If you are a patient or legal guardian of a patient and would like to receive e-mail communications from your Packard Children’s health care team (if available), you can indicate your preference by signing a form that is available at our clinics or in the hospital.
  
  
• If you are a health care provider whose patient also comes to Packard Children’s, no paperwork is necessary.

Secure e-mail recipients can then read the secure e-mail instruction document (PDF) to learn how to:

• Complete a short, one-time registration process 
• Receive, read and reply to a secure e-mail message from someone at Packard Children’s

Please note that not all of our providers and clinics use e-mail to communicate with our patients, families and referring health care providers.  Some still may prefer to speak with you over the phone.
 
If you are looking to make an appointment at Packard Children’s or have a question about your child’s health, please use our Contact Us form.